Shipping policy

Shipping Policy

Thank you for shopping with Slumber & Paws.

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be delayed. We will notify you by email if there is a significant delay in processing your order.

Shipping Time

Estimated delivery times:

United States: 5–14 business days
Canada: 7–15 business days
International Orders: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. Any such promotions will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your shipment's progress.

Please allow up to 48 hours for tracking information to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, please contact us as soon as possible.